Shipping

When you place an order, your product will ship within 48 business hours from the date of sale. For example, an order placed on Monday will ship no later than Wednesday. Our standard ground shipping typically arrives between 4-9 business days after your order is shipped. Please note that if an order is placed during a national holiday, there may be a delay in processing your order.

Please Note: You will most likely need to be available to sign for the delivery of larger items like mobility chairs, scooters or bathroom aids. If after three delivery attempts you have not been available, we will consider the item returned, after which we will deduct the return shipping cost as stated in our Return Policy from your refund.

Tracking Your Order

Once your order has shipped, the tracking number will be sent to the email address you provided at checkout. Click the link in the email to track your order.

Exceptions:

Perfect Sleep Chairs and UpBeds: You can expect your new chair or UpBed to arrive in 3-4 weeks.

Free Shipping

Orders over $699 ship free via Ground Shipping (within the 48 contiguous United States). Perfect Sleep Chairs and UpBeds excluded. If freight shipping charges apply, details will be noted on the Checkout page. Discounts and tax are not included in the $699+ calculation. All orders under $699 will ship with a flat rate of $12.

International Shipping

Currently Journey Health & Lifestyle ships only within the United States. Select Journey  products may be available internationally through authorized retail partners.

White Glove Delivery

White Glove Delivery is the method by which each Perfect Sleep Chair and UPbed is delivered to you. It includes delivery to your home, unpacking the chair or bed for you and placing it in the location you’ve chosen. Finally, all packaging materials will be removed and hauled away for you. A delivery time will be coordinated with you by our White Glove Delivery service. 

You are responsible for removing any existing furniture that you may be replacing with a Journey product. Additionally, you must have a path cleared and a location available for the delivery crew to place the product.