Refund policy

21-Day Return Policy

We’re sorry if an item or accessory item did not work for you as you’d hoped. We strive to make returns as easy as possible for our customers.

If your purchase from us arrived damaged in transit or in a defective state, please call Customer Service at (800) 958-8324 between 9:00 a.m. to 6 p.m. ET, Monday–Friday, or contact us. We will arrange for the item to be repaired or replaced promptly. There is a 21-day deadline for all returns.

To start a return, please verify that:

  • Your return falls within 21 days of delivery.
  • The item is in “like new” condition. Repair costs for damage may be deducted from your refund.
  • The item is in its original carton with all inserts and materials.
  • You have called or will call within 21 days of delivery of your purchase to request a Return Merchandise Authorization (RMA) number, which is required to accompany all returns. To request your RMA number, call our Customer Service Department at 800-958-8324. Returns without an RMA number may not be processed.

Restocking Fee

Please note that there is a restocking fee to cover shipping and return processing costs for all products except the WOW Computer.

Zoomer®, Zinger®, So Lite® Scooters, Air, Air Elite: 10% restocking fee

All other items (excluding Perfect Sleep Chair®, UPbed®): 25% restocking fee

Shipping charges are non-refundable. Return shipping costs are the customer’s responsibility.

Return Policy Exceptions

Some products are not eligible for return unless they arrive damaged or defective:

Perfect Sleep Chair®, UPbed®.  These items cannot be returned. If they arrive damaged or defective, we will repair or replace them. If you cancel an order after it has shipped, there is a restocking fee ($800 for Perfect Sleep Chair®, $1,000 for UPbed®) to cover shipping costs.

Bathing, Toilet, Personal Items:  For sanitary reasons, these items are not returnable unless they are new, unused, and arrive damaged or defective.

Certified Pre-Owned (CPO) Products:  All CPO sales are final and cannot be returned. If a CPO item arrives damaged or defective, we will repair or replace it.

If you have questions about your specific item, please contact our Customer Service team.

Canceled Orders

Orders canceled after the item has shipped are subject to the terms defined in this Return Policy, including the inclusion of an RMA number. Please contact us at the number above to receive an RMA number before sending back your canceled order.

Special UPS Pickup Service for Selected Items

For large or battery-powered items like Zinger® and Zoomer® power chairs, wheelchairs, and scooters, we can help arrange a UPS pickup for your return. After we issue your RMA number, please check with Customer Service to confirm if your item qualifies.

Your return must be ready for UPS pickup by the morning of the third business day after your RMA is issued.

UPS will make up to three pickup attempts and provide address labels at pickup.

Return shipping costs will be deducted from your refund.

If your item shipped with hazmat papers or decals, these must remain attached and legible on the box.

UPS pickup helps ensure safe and compliant shipping, especially for items with batteries.

Credits

Once we receive your return, we’ll process your refund within 30 days. Refunds to your original payment method will be issued minus original and return shipping fees, any applicable restocking fees, and repair costs if the item is damaged. Money order refunds are issued by check and follow the same 30-day processing window.

Please be sure to follow all return shipping instructions. Journey Health & Lifestyle® reserves the right to change the terms of this Return Policy at any time without prior notice.

This return policy applies to direct-to-consumer purchases of our products. Return policies for wholesale vendors may differ.