Refund policy

21-Day Return Policy

We're sorry if an item did not work for you as you'd hoped. We strive to make returns as easy as possible for our customers.

Damaged or Defective Items

If your purchase arrived damaged in transit or defective, please call Customer Service at (800) 958-8324, Monday–Friday, 9:00 a.m. to 6:00 p.m. ET, or contact us online. We will arrange for the item to be repaired or replaced promptly.

How to Start a Return

All returns must be requested within 21 days of delivery. Before starting a return, please confirm that:

  • Your return falls within 21 days of delivery.
  • The item is in "like new" condition. Repair costs for any damage may be deducted from your refund.
  • The item is in its original carton with all inserts and materials.
  • You have requested a Return Merchandise Authorization (RMA) number within 21 days of delivery. An RMA number is required for all returns, and returns sent without one may not be processed.

To request your RMA number, call Customer Service at (800) 958-8324.

Restocking Fees and Shipping Charges

A restocking fee applies to all returns, except the WOW Computer, to cover shipping and return processing costs:

  • Zoomer®, Zinger®, So Lite® Scooters, Air, and Air Elite: 10% restocking fee
  • All other returnable items: 25% restocking fee

Shipping charges are non-refundable. Return shipping costs are the customer's responsibility.

Return Policy Exceptions

The following products are not eligible for return unless they arrive damaged or defective:

  • Perfect Sleep Chair® and UPbed®: These items cannot be returned. If they arrive damaged or defective, we will repair or replace them. If you cancel an order after it has shipped, a restocking fee applies to cover shipping costs: $800 for the Perfect Sleep Chair® and $1,000 for the UPbed®.
  • Bathing, toilet, and personal care items: For sanitary reasons, these items can only be returned if they are new, unused, and arrived damaged or defective.
  • Certified Pre-Owned (CPO) products: All CPO sales are final. If a CPO item arrives damaged or defective, we will repair or replace it.
  • Parts and accessories: Parts and accessories are not returnable. If your item arrived damaged or defective, please notify Customer Service within 5 days of receipt at (800) 958-8324, and we will arrange for a repair or replacement.

If you have questions about your specific item, please contact Customer Service.

Canceled Orders

Orders canceled after the item has shipped are subject to the terms of this Return Policy, including the RMA requirement. Please call Customer Service at (800) 958-8324 to receive an RMA number before sending back your canceled order.

UPS Pickup Service for Selected Items

For large or battery-powered items, such as Zinger® and Zoomer® power chairs, wheelchairs, and scooters, we can help arrange a UPS pickup for your return. After we issue your RMA number, please check with Customer Service to confirm whether your item qualifies.

  • Your return must be ready for UPS pickup by the morning of the third business day after your RMA number is issued.
  • UPS will make up to three pickup attempts and will provide shipping labels at pickup.
  • Return shipping costs will be deducted from your refund.
  • If your item shipped with hazmat papers or decals, they must remain attached and legible on the box.

UPS pickup helps ensure safe and compliant shipping, especially for items with batteries.

Refunds

Once we receive your return, we will process your refund within 30 days. Refunds are issued to your original payment method, minus original and return shipping fees, any applicable restocking fees, and repair costs if the item is damaged. Refunds for orders paid by money order are issued by check and follow the same 30-day processing window.

Please be sure to follow all return shipping instructions. Journey Health & Lifestyle® reserves the right to change the terms of this Return Policy at any time without prior notice.

This Return Policy applies to direct-to-consumer purchases of our products. Return policies for wholesale vendors may differ.