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UPWalker Original
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21 Day Returns
Our customer service team is here to help you get started with your product, and you're welcome to free exchanges if you'd prefer a different item. If you choose to return your purchase, you'll be responsible for return shipping and a restocking fee. Contact us at 800-958-8324 within 21 days to facilitate exchanges or returns.
The UPWalker® Original is a revolutionary upright mobility walker designed to combine the stability of a walker with the comfort of a chair, helping users maintain independence and confidence. Its ergonomic design encourages a natural upright posture, reducing strain on the back, shoulders, and wrists while promoting safer walking.
Featuring a comfortable padded seat, adjustable armrests, and intuitive hand brakes, the UPWalker Original provides a secure and supportive experience for users recovering from surgery, managing chronic conditions, or simply seeking safer daily mobility. Its foldable frame and lightweight design make transport and storage simple, while accessory options like baskets, trays, and smartphone holders enhance convenience.
Ideal for seniors, rehabilitation patients, or anyone seeking a stable, upright, and confidence-boosting mobility solution, the UPWalker Original helps users stay active, comfortable, and independent every day. ISO safety certified.
Unmatched Stability: Our patented Balanced Center of Gravity design positions your weight centrally, keeping you secure and reducing tipping risks so you can walk with confidence and steady support, indoors and out.
Promotes Upright Posture: Stand tall and alleviate strain on your back, joints, and wrists. UPWalker’s ergonomic design encourages natural, eye-level interactions and supports longer, more comfortable walks than traditional rollators. Cushioned sit-to-stand handles ease transition to standing position.
Premium Comfort, Every Step of the Way: Enjoy adjustable height padded armrests, a supportive seat with backrest, ergonomic lockable handbrakes, and multi-terrain wheels. Convenient extras like a drink holder and personal bag keep essentials close at hand.
Easy Folding & Travel-Ready: Folds quickly for transport and storage, no tools required. The lightweight, compact frame arrives fully assembled, so you’re ready to move with ease right out of the box. While the UPWalker is too large for airplane overhead bins, it can be easily checked at the gate for convenient air travel.
Clinical studies revealed improved walking posture, safer, more stable feeling, and reduced pain in legs, back, hands and wrists.
Sturdy frame with user weight capacity up to 350 lbs. (Large model).
Journey does not diagnose, prescribe, accept, or process insurance claims. FSA and HSA eligible. Use your tax-advantaged funds toward your purchase.
Shipping
We aim to ship most orders within 48 business hours. For example, an order placed on Monday will typically be on its way by Wednesday. Standard ground shipping generally takes 4–9 business days from the date your order ships. Once your order ships, you’ll receive a tracking number so you can follow its progress every step of the way. We currently ship within the United States only. Orders placed during national holidays may experience minor delays, but we’ll get your items to you as quickly as possible.
Returns
Our customer service team is here to help you every step of the way. We offer free exchanges if you'd prefer a different item, and returns are accepted within 21 days of purchase. Please note that return shipping and a restocking fee will apply. To get started, give us a call at (800) 958-8324.
UPWalker Warranty
The frame is warrantied to be free from defects in material and workmanship, under NORMAL use, for the lifetime of the original consumer purchaser when purchased from Journey Health & Lifestyle or an authorized Journey Health & Lifestyle dealer. Accessories and non-durable components such as wheels, brakes, seat, lights, handgrips, and armrests, which are susceptible to normal wear and tear and subject to periodic replacement, are warrantied for six (6) months. During these warranty periods, our warranties cover all parts, labor and shipping for repairing the UPWalker. Our warranties expire on their respective anniversaries and immediately upon any sale or transfer of ownership or use of the product to another person..
Have questions or to submit a claim, contact us at (800)-958-8324. You may also visit our Contact Page for assistance.