Frequently Asked Questions

Yes. Journey accepts HSA and FSA funds for eligible products through Sika. Look for the HSA/FSA eligibility badge on the product page, then select "Sika – Pay with your FSA/HSA card" at checkout. If your cart includes ineligible items, Sika will separate the eligible and ineligible subtotals so you can use another card for the remaining amount.

Yes. Journey offers financing through Bread Pay® on qualifying purchases. You can review available payment plans during checkout and choose the option that works for you. Approval and terms are determined by Bread Pay. There are no hidden fees or prepayment penalties.

Orders generally ship within 48 business hours of purchase. Standard ground delivery typically takes another 4 to 9 business days after shipment. Perfect Sleep Chairs and UPbeds are exceptions and generally arrive in 3 to 4 weeks. (National holidays may result in brief delays in order processing.) See our full Shipping & Delivery policy for complete details.

Delivery depends on the product. You will most likely need to be available to sign for larger items such as mobility chairs, scooters, and bathroom aids. Perfect Sleep Chairs and UPbeds include White Glove Delivery: the delivery team coordinates a time, brings the product into your home, unpacks it, places it in your chosen location, and removes the packaging. You are responsible for clearing the delivery path and removing any furniture being replaced. See our full Shipping & Delivery policy for complete details.

Journey currently ships only within the United States. Select Journey products may be available internationally through authorized retail partners.

Yes. Free ground shipping is available on most orders of $700 or more within the 48 contiguous United States. Certified Pre-Owned products, Perfect Sleep Chairs, UPbeds, and the WOW Computer are excluded. Any applicable freight charge will appear at checkout.

Most products may be returned within 21 days of delivery if they are in like-new condition, packed in the original carton with all inserts and materials, and accompanied by a Return Merchandise Authorization (RMA) number. Call Customer Service at 800-958-8324 within the 21-day window to request an RMA before sending anything back. Restocking fees apply – 10% for Zoomer®, Zinger®, So Lite® Scooters, Air, and Air Elite, and 25% for most other eligible items.

Original shipping charges are nonrefundable and return shipping is the customer's responsibility. Some products, including Perfect Sleep Chairs, UPbeds, Certified Pre-Owned products, parts, and accessories, have final-sale terms and may not be returned. Confirm whether or not a product can be returned before you buy. See our full Returns & Refunds policy for complete details.

No. Perfect Sleep Chairs and UPbeds cannot be returned. If one arrives damaged or defective, Journey will repair or replace it. If an order is canceled after it has shipped, the return policy lists an $800 restocking fee for the Perfect Sleep Chair and a $1,000 fee for the UPbed to cover shipping costs.

Warranty coverage varies by product. Journey's standard warranty covers defects in materials, workmanship, and assembly for 12 months from the original purchase date, subject to the stated limitations and exclusions. For many mobility products, the frame, mechanical components, electrical components, and motor are covered for 12 months, while the original battery, tires, seat fabric, seat back, and seat cushion are covered for six months. Lift-chair and Perfect Sleep Chair coverage includes a limited lifetime warranty on the lift mechanism and frame and three years on electronic components. Check our full Warranty page and your product documentation for the exact terms that apply to your purchase.

Certified Pre-Owned products are previously owned items that have gone through a professional inspection and certification process before being resold. Each CPO item is backed by Journey's Quality Guarantee and typically offers savings of 20–40% compared with buying new.

All Certified Pre-Owned sales are final. If your CPO item arrives damaged or defective, contact Customer Service promptly so Journey can arrange a repair or replacement. No other returns or exchanges are accepted.

Yes. Every person and situation is different, and Journey's mobility experts can talk through your needs and help you compare options. Several product pages also include quizzes or comparison guides to help narrow down the best fit. Call 888-404-1724 to speak with a product expert.

Yes. Journey sells replacement parts and accessories for many power chairs, scooters, wheelchairs, and rollators, including batteries, tires, cup holders, and cane or umbrella holders. Availability and compatibility vary by model, so check your product page or contact Customer Service at 800-958-8324 before ordering.