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Product Extended Warranty
At Journey, we take pride in offering high-quality mobility products designed to last. While our customers enjoy their Journey devices for many years, even the best components may eventually wear out. That’s why we offer Extended Warranty Protection—going beyond the original manufacturer’s warranty to ensure your peace of mind.
Extended Warranty Available For:
- Journey Air
- Journey Air Elite
- So Lite® Scooter
- Journey Zoomer®
Coverage Details:
|
Component |
Extended Coverage |
Total Warranty Period |
|
Battery |
Additional 6 months |
12 months from receipt |
|
Controller |
Additional 1 year |
2 years from receipt |
|
Charger |
Additional 1 year |
2 years from receipt |
|
Motor |
Additional 1 year |
2 years from receipt |
Please Note:
The following items are not covered under the Extended Warranty:
- Tires
- Fabric
- Seat backs
- Seat cushions
These components are covered only for shipping damage or defects under the standard 6-month warranty. Repairs or replacements under the Extended Warranty are performed at our discretion, ensuring you receive the best possible service and support.