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byACRE Carbon Ultralight Rollator
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21 Day Returns
Free Shipping
Free ground shipping is available on most orders $700+ within the 48 contiguous United States. Certified pre-owned (CPO) items, Perfect Sleep Chairs, UPbeds, and WOW Computer are excluded from free shipping.
byACRE Carbon Ultralight Rollator
Lightest Rollator In The World: Only 10.6 lbs — effortless to lift, maneuver, and travel with.
Carbon Fiber Frame: Exceptional strength at a fraction of the weight of steel, built from aerospace-grade materials.
Designed For Everyday Outdoor Use: Glides easily on sidewalks, streets, grass, and even compact sand.
Integrated Brakes: Brake cables are hidden inside the frame for a sleek, snag-free design.
Comes Fully Assembled: Folds flat in seconds — ready to use right out of the box.
Journey does not diagnose, prescribe, accept, or process insurance claims. However, most Journey products are eligible for reimbursement with an FSA or HSA.
Shipping
We aim to ship most orders within 48 business hours. For example, an order placed on Monday will typically be on its way by Wednesday. Standard ground shipping generally takes 4–9 business days from the date your order ships. Once your order ships, you'll receive a tracking number so you can follow its progress every step of the way. We currently ship within the United States only. Orders placed during national holidays may experience minor delays, but we'll get your items to you as quickly as possible.
Returns
Our customer service team is here to help you every step of the way. Returns are accepted within 21 days of purchase. Please note that return shipping and a restocking fee will apply. To get started, give us a call at (800) 958-8324.
byACRE Carbon Ultralight Warranty
Carbon Ultralight is covered by a 2-year warranty. The warranty does not cover moving parts, misuse, and normal wear. byACRE offers lifetime warranty on the carbon frame for the original owner. Simply register your product at byacre.com within three months after the purchase. To keep the warranty please remember to save your proof of purchase.
Have questions or to submit a claim, contact us at (800) 958-8324. You may also visit our Contact Page for assistance.